Answers to our most frequently asked questions

In-Store Appointments - In-store appointment repair times can be completed in as little as 15 minutes however this is subject to stock availability and the complexity of the repair service in question. As an overall promise, we always advise that any repair does not go over 5 business days. 

Curbside Service - Call, Text, or Set an Appointment to request curbside service. Pull up to one of our designated parking spaces. Call or Text to let us know you have arrived, and we will send one of our highly trained carrier pigeons to retrieve your device. Go for a coffee break down the road, and in as little as 30 minutes we can return your device to you. 

Mail Order - From the time of booking, we get to work. All of the relevant parts are ordered and reserved. This means that we are all set and ready to go by the time your device arrives with us at Repair HQ. We boast that 90% of repairs booked via our Mail Order Repair Service are received, repaired, tested, and dispatched back to you, the customer on the same working day. This meaning that from posting to receipt your repaired device is back in your hand in as little as 72 hours. 

We repair phones, tablets, laptops, desktops, and provide in-home tech support for families, seniors, and small businesses across Victorville and the High Desert. You can visit our store or we can come to you.

We have been repairing devices for many years - we understand that customer communication is key to being able to give a second to none service. We have a specially designed system in order to automatically update you every step of the way via email and sms. These are real time updates so that you are kept in the loop along side our customer account managers. 

Yes — Smart Fix is open by appointment to give you faster service and no waiting. You can bring your device to our store, or we can come to your home or business.

Devices now control everything, we understand that you need to trust the company who will be handling the device in your absence, we have taken special measures and implemented the correct systems to make sure that all of your sensitive data is kept safe at all times. We always recommend that you back up and erase your device for extra security however this may not always be possible, in order to test the device and complete our checks to the highest standard we would need the access code. This code is only accessible by your acting account manager and is not passed on to anyone else. This is held inside a secure database to be extra safe. 

All of our technicians, customer service staff, and managers have been fully DBS checked as standard during the introduction to employment by Master Mobile. 

Victorville, Spring Valley Lake, Apple Valley, Hesperia, Big Bear, Wrightwood, and the surrounding High Desert.

Yes — we fix all major brands, including iPhone, Samsung, Google Pixel, Motorola, LG, iPads, and Android tablets.

We hold the highest confidence in all of our repair services. 90 Days Warranty is applied to all repairs carried out with the exception of liquid damage repairs. 

We do not quibble over warranty claims however we must stress that the warranty is null and void should there be any cosmetic damage shown on the device after the repair date.

If you are unsure if the damage was there before the original repair was carried out please contact us as we take before and after photos of each device repaired. These images are then stored on your account for quick and easy access in case we ever have to assess the warranty booking. 

Absolutely. We repair Windows PCs, Macs, Chromebooks, gaming computers, and all laptop and desktop brands.

In Short - YES! We have a full customer service team ready to help with your requests and are available between 6 AM - Midnight 7 Days A Week. 

You are able to get up to date information on the latest pricing and service availability in your area. - Existing Customer? They can give you up to date information regarding the status of your repair process. 

• Screens

• Batteries

• Charging ports

• Buttons & speakers

• Cameras

• Water damage

• Data recovery

• Board-level repairs

• WiFi & software issues

We always recommend that you back up and erase your personal data before shipping the device to us. However this is not always possible, maybe you do not want the extra hassle of completing this task and that's perfectly understandable. 

We will leave the device data exactly how we find it and none of this will be erased or changed in any way. Should we need to complete a software flash we will only go ahead and do this once we have contacted you and obtained your full permission to do so.

Most phone repairs take 30–90 minutes.

Computer repairs vary depending on the issue, but we keep you updated throughout.

We offer premium parts and OEM-grade options depending on your device and budget. We follow professional repair standards and reapply waterproof seals whenever possible.

Yes — we can come to your home for repairs, computer help, WiFi issues, scam protection, device setup, and more.

Yes! You can come to us by appointment, or we can come to you. Whatever is easiest.

• Slow computers

• WiFi problems

• Printer issues

• Scam pop-ups

• Device setup

• Password & email problems

• TV streaming help

• Smart home setup

• Smartphone training

• Troubleshooting

Travel fees vary by distance and are discounted or waived for SmartPerks members.

Yes. We specialize in data recovery from devices that won’t turn on or have severe damage.

Yes — we can move your photos, contacts, files, messages, and apps to your new phone or computer.

Yes — this is one of our most requested services.

We remove fake virus alerts, scam pop-ups, and malicious software safely.

Yes — we offer simple, friendly one-on-one training, in-home or at our shop.

We explain everything in easy, non-technical language.

No — that’s a scam.

Turn the device off and call Smart Fix right away.

Absolutely. We work gently, patiently, and at your pace.

We help with smartphones, tablets, laptops, passwords, email, photos, video calls, and more.

SmartPerks is our free lifetime membership for all customers.

You get priority service, discounts, helpful updates, and access to advanced support options.

Yes — we offer three upgraded plans:

• SmartPerks Protection Plus ($20/mo)

• SmartPerks Senior+ ($39/mo)

• SmartPerks Protection Max ($69/mo)

Each plan adds more support and benefits.

Protection Plus includes priority service, member discounts, computer tune-ups, scam guidance, and faster support — ideal for families and everyday users.

This plan is designed for adults 55+ and 65+ who want reliable in-home help, scam protection, training, and ongoing support.

Includes:

• In-home visits

• Scam protection

• Monthly tech wellness checks

• WiFi & device help

• One-on-one lessons

• Discounts

Our premium plan.

Includes everything above plus SmartProtectâ„¢ device protection for:

• Cracked screens

• Accidental damage

• Liquid damage

• Lost or stolen devices

SmartProtectâ„¢ is our branded device protection included with SmartPerks Max.

It covers accidental damage, cracked screens, drops, liquid damage, and lost or stolen devices.

We do not list any 3rd-party names.

• Free plan → No in-home help included (discounted rates available).

• Senior+ → Yes, in-home visits included.

• Max → Yes, extended support + SmartProtectâ„¢.

• Seniors

• Families

• Parents with busy schedules

• People who live alone

• Small businesses

• Anyone overwhelmed by technology

• Anyone who gets scam pop-ups

• Anyone who wants peace of mind

Yes — we help with:

• Computers

• Email issues

• Password recovery

• Printer problems

• Networks

• Data transfer

• Tune-ups

• WiFi optimization

Prices vary by device and part quality.

Call or text for a fast quote — we give options for every budget.

Yes — all of our repairs include a warranty.

We also follow professional repair standards and reapply waterproof seals whenever possible.

Yes — we offer a variety of flexible payment options through our secure checkout system.

You can choose:

• Affirm (Pay over time)

• Klarna (Pay in 4 or monthly)

• PayPal Pay Later

• Amazon Pay

• Stripe Pay Later options

• Credit & Debit cards

These options make repairs, data recovery, and memberships easier and more affordable.