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12212 Industrial BLVD, Suite I Victorville CA 92395

Tues-Sat: 10:00–6:30 Sun-Mon: CLOSED

3 Phone Repair Shop Secrets: What they DON’T want you to know!

3 Phone Repair Shop Secrets:
What they DON'T want you to know!

Are you ready to hear some of the industry’s biggest secrets? Alright, maybe they aren’t the BIGGEST secrets but they are on the hush-hush. Did you know that there are some tricks you can do yourself to possibly fix your phone problems? Today we are spilling the beans on some classified information that could save you a trip and save you money!

Phone Charging Problems

Our shop gets calls every day from people who can’t get their phone to charge properly — if at all. 

For starters, some of the common problems are: loose connection, wiggly cord, inconsistent charge, or no charge

One part of the big secret is this — it’s just dirty. Yep. That’s the truth. On average, 90% of the time this is the case for our charging nightmares. So, the other part of the secret is it can oftentimes be resolved with just a good cleaning.

We know wrestling with your chargers and rotating outlets is a headache and we feel your pain! If you’re sick and tired of practicing origami with your charging cable then here are some tips!

What You Can Do
  1. Go get a small bottle of 99.9% Isopropyl Alcohol (or the highest grade you can find; you won’t need much
  2. Dig out that old toothbrush in the cabinet (or buy a cheap one for weird situations like this)
  3. Before you go to bed, power off the phone and make sure it’s unplugged
  4. Use your toothbrush to carefully remove loose debris; make sure you maneuver the bristles down into the corners of the port
  5. Next, pour a small amount of alcohol onto the toothbrush (isopropyl alcohol— now is NOT the time for whiskey!) 
  6.  Gently brush inside the port again, making sure to get into the corners and sides
  7. After all that fun, leave your phone off for the night and keep it unplugged. When you wake up in the morning, turn on the phone and plug it in

If this trick didn’t fix it, don’t give up hope! Book an appointment for a free diagnosis and our techs will help you out!


Broken Phone Screens

Now I’m sure it comes as no surprise to ya’ll that broken screens are on this list. This is DEFINITELY the most popular repair. Though, bet you won’t see this secret coming!

We all know that heart-dropping feeling when you see cracks on your screen. The panic of fixing it, being without it, and (obviously) paying for it hits you like a bat. Just hold your horses, you might have a fix already!

It’s time to reveal the second shop secret — it might not be your screen. Sometimes people bring their phones in and the cracks are in their tempered glass screen protector and not the screen itself. Now, hear me out! It’s possible it’s broken, I won’t lie, but it’s not uncommon for people to mistake their protector for their screen.

Phone Screen Protector
What You Can Do

Disclosure: If you know for sure you don’t have a screen protector then skip this section, we won’t be mad. Keep in mind, many of our customers didn’t think they had protectors on, so might not hurt to say!

Follow these steps to get this part started:

If your phone is in a case (kudos to you), go ahead and carefully remove it.

  1. Now that your phone case is off, use your eyes and fingertips/nails to check along the edges of the screen; if you have tempered glass you’ll see/feel an edge that sits on the surface of your screen; NOTE: The tempered glass will NOT meet the edge of your phone housing, there will be a slim gap (so please don’t pry your screens off!)
  2. If you’re still not sure, take a gander around any openings in the screen (ear speaker, for example); if your phone has a home button that’s another great place to check — these areas will have noticeable depth, like a deep hole
  3. Here is where we get extra wild; gently slide your nail underneath the tempered glass and slowly lift up, removing the protector
  4. Your screen protector is off, so now you find out the truth – but can you handle it?

We really hope you found a pleasant surprise! For those of you that didn’t have a sigh of relief, don’t sweat it! 

Phone Software Glitches

Our last headache topic is another super common issue that can drive you up the wall — software malfunctions. If there’s one thing that we can attest to being a BIG pain it’s software pare. How frustrating is it to have your phone that appears fine start acting possessed? The correct answer is immensely frustrating.

Here are some common things that occur when your software pitches a fit are: boot looping, app crashing, frozen screen, & more random occurrences that just aren’t right.

This secret is both a friend and an enemy to us technicians. Don’t worry, we’ll dive into that after we tell you what it is. As complicated as software glitching sounds, the solution has to be one of the simplest — Force Restart (aka turn it off and back on).

Photo courtesy of Szabo Viktor via Unsplash

Before you stamp yourself as Steve Jobs the Tech Wiz let us elaborate. Technically it’s more than just off and back on; a force restart is when you make the phone cycle through a power loop, a full restart. This process can resolve a multitude of bugs and glitches as well as refresh the system for optimal performance.

The reason why it’s both a friend and enemy to technicians is the same reason it’s that to you! It’s our friend in thE sense that as simple as it is, it could fix an apparent doomed operating system. On the contrary, the simplicity of it escapes us when troubleshooting only to return after hours of ripping hairs out.

What You Can Do

Nonetheless, this method is proven to resolve simple misfires and system bugs. Not sure how to force restart your smartphone? Here are some instructions for the most common models:


Press and hold the sleep/wake/side button and home button simultaneously until you see the Apple logo upon reboot; then release.

Press and hold the Volume Down button and sleep/wake/side button simultaneously until the Apple logo appears.

Quickly press and release the Volume Up button and then the Volume Down button, then press and hold the sleep/wake/side button until you see the Apple logo.


Quickly press and release the Volume Up button and then the Volume Down button, then press and hold the sleep/wake/side button until you see the Apple logo.


Press and hold Volume Down and Power button simultaneously for 10-20 seconds until device indicates powering up.


Press and hold Volume Down and Power button simultaneously for at least 7 seconds until device indicates it’s powering up (vibrate, screen illumination, etc)


Press and hold the Power Button until device indicates rebooting

Press and hold the Volume Down button and Power Button simultaneously for at least 7 seconds

Other Samsung, Motorola, LG , & Other Android Models

Because the list of Samsung, Motorola, LG and other android model variations is endless, we won’t list them all here. Most of them will either be the Power Button Hold or the Power Button + Volume Down combo hold. 

Still experiencing issues after force restarting? It’s okay! Software is tricky, so don’t throw the phone away just yet. 

If you were experiencing any of these problems we hope these tips helped you resolve it! If you don’t have any of these problems right now then save this page for the future! Who knows, some of ya’ll might be letting out your true inner techs with this! 
In the event your phone is still giving you trouble or not acting right, let us help! We offer FREE diagnosis!

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